Apoio ao Cliente

Our Customer Support Service is available to clarify queries, receive suggestions, handle complaints, or respond to inquiries. You can contact us through the following channels:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Via our Contact Form.

By Phone:

(+351) 289 414 757
(call cost for the national fixed network)

Working hours:

Weekdays: 9:30 - 13:00h | 15:00 - 19:00h
Saturday: 9:30 - 13:00h

Postal Address:

Rua Serpa Pinto, 36-38
8100-715 Loulé

Alternative Dispute Resolution for Consumer Conflicts

In accordance with Law No. 144/2015, of 8 September, we inform consumers that in case of dispute, they may resort to an Entidade de Resolução Alternativa de Litígios de Consumo (RAL).

The list of available entities can be consulted on the Consumer Portal (www.consumidor.gov.pt) or directly on the platform of the arbitration centre corresponding to your geographical area:

National Centre for Information and Consumer Dispute Arbitration - www.cniacc.pt

Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira - www.madeira.gov.pt

Online Complaints Book

In accordance with Decree-Law No. 156/2005, we inform consumers that they can submit complaints through the Electronic Complaints Book here.

If you require further information or assistance, please do not hesitate to contact us.